PatientConnect reduces duplication of work and provides timely information sharing between physician, nurse, receptionist, and patient. Patients become better educated and more engaged in their health care management, reducing the need for "reminder" calls from busy clinic staff. Clinic staff spends less time managing information, and more time caring for patients.

Appointment requests, changes, and cancellations are expedited. Patients can initiate appointment events even when the office is closed. Receptionists save time by responding online or returning calls when time permits.

From a home computer or a clinic kiosk, the patient can complete and submit required forms and update contact, insurance, and medical information.

Online refill requests are easy for physicians to review and prescribe. Patient requests can be reviewed prior to direct patient contact.

Patients can receive their bill and pay for services online with a credit card.

Through integration with the clinic’s EHR, PatientConnnect allows patients to review their medical record securely from their home computer. This enables patients to manage their health information, such as instructions from recent clinic visits or due dates for preventative care activities.