Mediture - Integrated Healthcare Solutions

952.400.0300
800.430.2045
www.mediture.com
7700 Equitable Drive, Suite 100
Eden Prairie, MN 55344

SERVICES

Billing Services

Mediture is electronically connected to payers through industry standard ASC X12N 837 and 835 transaction sets, allowing the entire process to be completed electronically. Insurance claims are presented to the clinic in a standardized electronic remittance format. Automatic eligibility queries are available based upon clinic defined criteria.

Claims Processing
	Ability to electronically enter claims in TruChart to be submitted through Mediture
	Performs error checking and insurer/payer specific edits before claim submission
	Scheduled batch generation and processing for claims and remittances
	Resolves coding (CPT and ICD-9) errors with providers
	24x7 monitoring and management of connectivity with clearing houses and insurers
	Electronic connectivity to payers through industry standard ASC X12N 837 and 835 transaction sets, allowing the entire process to be completed electronically
Remittance Management
	Processing of real-time and batch remittances
	Resolution of partial payments, reversals and multiple payments
	Resolve remittance errors with clearinghouses and insurer/payers
	A standardized electronic remittance format of all insurance claims
Rejection Management
	Actively work with payers and providers to limit claim rejections
	Maintain call history and capture notes to track issues
	Update systems, pricing, transaction formats to minimize future rejections
Patient Billing
	Generate and send patient billing statements
	Collect patient payments and close out billing events
	Call center support of patient billing questions
	Credit Card processing, EFT for patient payments
	Resolution of billing issues between patients, providers and payers

Hosting Services

Mediture will host the resources necessary to support the operation of various healthcare and non-healthcare software programs (Practice Management Systems, Electronic Health Records, etc.) for clinics. The necessary support software and operating systems are installed on a server in a centrally based hosting facility. Clinics access their software through standard Windows Desktop Remote. Redundant computer, network and power systems help to assure maximum accessibility. Maintenance provided by Mediture includes data back-up, software upgrades, installation of all PMS, EHR, and OS Patches, as well as complete system health and monitoring of all systems.

Hosting Solutions by Mediture Include:
	Client access to hosted applications is through Microsoft Terminal Services (Microsoft Desktop Remote)
	iSCSI storage over GigE (SAN)
	50GB of on-line storage and 50GB of backup
	Internet access setup and connection (at data center, not at clinic site)
	Initial site set-up
	Installation of all PMS, EHR, and OS patches
	Server and monitoring installation
	Hardware maintenance
	Physical hosting
	Uninterruptible power supply
	Antivirus protection
	Complete data back-up
	Networking
	System administration
	System health and monitoring
	Remote testing of on-site Devices through Windows Desktop Remote (scanners, printers, etc.)
	Key attributes of Mediture’s Healthcare IT Services:
	Complete system monitoring and status of all systems Mediture has two separate data centers in Minnesota and one data center in Colorado to add geographical diversity. The data centers require biometric access to enter. All servers and storage devices are housed within video monitored locked cages and cabinets. Redundant computer, network and power systems will help assure maximum accessibility Clinic access through standard Windows Desktop Remote (clinic may optionally request Citrix Remote) Trained staff with extensive healthcare systems knowledge. Mediture supports end-to-end functionality that sometimes requires PM or EHR application support

I.T. Support
	Remote / phone support (Help Desk)
	Onsite response
	24 x 7 availability with emergency response
	Remote monitoring
	Backups
	Security
	Spam filtering
	PC and printer support
	Server and network diagnosis
	Backup and antivirus support
	Remote connectivity to your computer